An agent is any user within your business who can communicate with customers through Zaidesk. Every manager, support rep, and administrator will need an agent account.

If you choose monthly billing, you can upgrade, downgrade, or cancel anytime, hassle-free. If you choose to pay annually, you can upgrade and make adjustments at any time.

Collaborators bring other people in your business closer to your customers. Anyone can join as a collaborator - they’re free! They can view and work on customer conversations and leave internal notes, but they can’t send outbound communications.

When you sign up for your trial of Support you'll have access to all Professional features. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card from within your account.

At the end of a Support trial, your data and setup remains intact. You can login and select a plan to purchase.

We accept payment via Visa, MasterCard, American Express and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.