Zaidesk - Features

Website

A single, beautiful helpdesk interface

Knowledge Base

It helps organizations to set up a powerful knowledge base

Security

Bank-level software security practices

Email

Covert support email into trackable ticket in your helpdesk that you can manage and resolve

Live Chat

A live chat software is integrated with Zaidesk

Reports

Set deadlines for ticket response and resolution based on different business hours or categories.

Cloud Computing

Zaidesk is hosted on powerful, robust and secure cloud server.

Customization

Zaidesk can be customised to a very large extent according to business requirements, and we undertake such projects.

Team Inbox

Track and manage incoming support tickets from multiple channels with one inbox.

SLA Management

Set deadlines for ticket response and resolution based on different business hours or categories.

Agent Collision Detection

Ensure that multiple agents don’t wind up working on the same ticket by accident.

Custom Ticket Status

Create custom statuses that suit your workflow to identify what stage a ticket it in..

Scenario Automation

Perform multiple actions on a ticket with a single click by automating repeated actions.

Canned Responses

Provide quick, consistent responses to common questions by creating pre-formatted replies.

Ticket dispatch

Automatically assign tickets to agents and groups based on keywords, requester or properties.

Intelligent ticket assignment

Assign tickets to agents based on their current workload, skill or using the round robin method.

Automatic email notification

Notify customers and agents automatically about the changes happening in their ticket.

Custom Form

Custom per-user and per-organization form fields

Assign Tickets

Assign and automate urgency scores to tickets

Flexible

Help customers from any device with Zaidesk mobile

Zaidesk Features

A help desk that helps you Track, prioritize, and solve your customer interactions with ease.